Frequently Asked Questions

General Questions

Who is Skin Serenity?

Skin Serenity is a trusted beauty and skincare brand focused on quality, healthy skin, confidence and self-care. We offer a thoughtfully selected collection of skincare, body care and beauty essentials chosen with intention.

How do I place an order?

Browse the shop, add items to your cart, and proceed to checkout. You’ll need to create an account or sign in to complete your purchase.

What payment methods do you accept?

You can pay online through Flutterwave (card and other options), or by direct bank transfer to our Zenith Bank Naira or USD accounts. For transfers, upload your proof of payment at checkout so we can confirm and process your order.

Shipping & Delivery

What are your delivery options?

We offer office pick up in Warri, local delivery, interstate park pick up, interstate doorstep delivery, and international courier options. Delivery time frames vary by method and destination. See our Delivery Policy for details.

How can I track my order?

Visit our Track Order page and enter your order number, or view all orders in My Orders.

Do you offer free shipping?

Yes. Enjoy free shipping on all orders over ₦200,000.

Returns & Exchanges

Can I return my order?

Returns or exchanges are accepted only within 7 days of purchase or receipt for unused, unopened products with original packaging. Proof of purchase is required. See our Return Policy.

Account & Orders

How do I create an account?

Visit our Sign Up page to register, or choose Sign In from the header.

I forgot my password. How can I reset it?

Use the Forgot Password page and enter your email address.

Product Information

Are your products authentic?

Yes. Every product is sourced with care so you can shop with confidence.

Can I get product recommendations?

Yes. Book a one-on-one skincare consultation for guidance tailored to your skin type, concerns, goals and current routine. Visit our Consultation page or message us on WhatsApp to book.

Still Have Questions?

If you need further assistance, please contact us. We’re just a message away.